Monday, 18 March 2013

There's an App for that

I'm stuck at home at the moment, nursing (not in the American sense - not any more) two sick children, one sick husband and one sick me. Of course, you know what happens when you get stuck at home for days on end? Well, yes, you do go stir-crazy, but you also run out of groceries. About the middle of last week, our cupboard was looking about as bare as Old Mother Hubbard's. However, this being the modern age 'n'all, I wasn't too worried. I knew I could shop online. In fact, since the arrival of the Nexus 7 tablet, online shopping just got easier...or so I thought.
Fire up the Nexus, Fido!

Using the app for my favourite online retailer, the one that brings me James in a Courgette Van, I logged-in, booked my delivery slot and began my shopping. Mid-shop, I was abruptly logged-out and the tablet helpfully informed me that an automatic update was taking place. I was able to log back in again and complete my shopping...but not pay for it. In order to check out, I had to choose a new password, confirm my new password and then log back in again....which required me to choose a new password, confirm my new password.... ad blooming infinitum!

Dear reader, I do confess I did once type the password, 'o4duxsake,' or something very similar. Will I ever learn?

(Thanks to
Anyway, during the time this took, my delivery slot got passed to someone else. And then all the following day's slots became unavailable. And then I might have got a bit cross, because I was ill and had no groceries. And I might have dashed off a home-counties-style angry email.

The following day brought me no groceries, but an apologetic email. (By now I'd had a Lemsip and was feeling a little apologetic, myself.) Apparently there was a glitch in the app, which they were working on. Full of hope and paracetamol, I logged back in, only to find the Glitch still running amok, having stolen not just Christmas but any chance of me receiving bread and milk by the weekend.
 Wait, no...that's the Grinch

I then turned to the supermarket where you slap your back pocket to show you've made some savings. Ah, what a stress-free process that was!

Delivery time, however, brought it's own challenges, which I guess was at least something, because it didn't bring all my groceries. Now, tell me, if you were scouring the supermarket shelves for 'free-from fusili, 500g packet,' would you, dear reader, would you think, 'Well I guess this 1kg pack of wheat pasta will do'? Would you? Because if you would, you'd be about 1000 grammes of wheaten wrong! Like Rod Campbell in his quest for a pet, 'I sent it back.'

It's OK though, because I wasn't relying on the pasta. (And because even I, in the grip of fever and ague, can spot a first world problem. I may not have got all my groceries, but I did get a grip.)

I also took a phone call from the original online retailer. A very nice lady from customer services thanked me for my email. I felt bad about that, I must admit. She said that they were glad I'd alerted them to the glitch, gave me some tips for getting around it until it's fixed and asked me to report any further problems as that would be very helpful. So I'm officially helping them now. Except I'm not on a salary from them. Yeah, so that's probably just code for, 'We've got a live one here!' isn't it?

She asked me if there was anything else she could help me with. Rumour has it they have a delivery driver named Jesus. You get a text, giving you the name of your driver and the vegetable the van is named after. I long for a text saying, 'Your groceries will be delivered by Jesus in a Cabbage van,' truly I do. I would never delete it. So, when the customer services operative asked me what else she could do for me, I very nearly said, 'Yes, can you please arrange for Jesus to deliver my groceries?' but it occurred to me that I was probably on speaker phone, on account of the whole office having already sniggered at my email. So I didn't.

Good news, the glitch is fixed. Now, where's my pay check?

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